Ottawa Pinball Repair Service Guarantee:
IF WE CANT FIX IT, WE’LL BUY IT
613-223-6108 • firstname.lastname@example.org
Fixing your game to sell? We pay cash for games as is, in any condition, working or not at all.
Before spending any time or money on an unwanted game, call us right away, we need games for parts and to restore. We do purchase games from far beyond our local area, and will pay a premium for specific games we want.
Our standard service call fee is $160.00.
If your game was purchased from or reconditioned by Pinball Medics, we offer our clients the reduced service call charge of $130.00.
This includes travel time to the South, West and Central Ottawa area, Manotick, Barrhaven, Riverside South, Kemptville, Richmond, Kanata, Stittsville, and other nearby communities, as well as diagnosis and service of up to one hour on site with a technician and assistant.
Service is then billed at billed at a rate of $20.00 per 15 minutes., or $15.00 per 15 minutes for games we have sold or fully refurbished. Any parts required are in addition to our hourly rates.
Outlying areas, including East Ottawa, Orleans, Central and West Gatineau, Carleton Place, and their surrounding communities, are subject to an additional travel surcharge of $100.00, when we are available, or have other scheduled appointments in your area.
Bringing your machine to our shop is a much less expensive option, with an in shop rate of only $70.00 per hour. and our parts department on site, with no travel or return visits, and extended stress testing through game play and extended power up status.
The reason we offer a discounted rate to regular customers is based on two main factors:
Firstly, we do not know the condition of any machines we have not sold or reconditioned. Very often, pinball machines have not been properly maintained, or worse yet have been improperly repaired resulting in damage that can be very difficult to troubleshoot, as the condition would never normally occur with regular use. Playfields, wiring harnesses, circuit boards, and any of the other interrelated mechanical and electrical systems can take incredible amounts of time to troubleshoot and repair, just like a car.
With this in mind, please understand that if a game isn’t worth it to you to fix, the service charge will still apply, however we will always offer to purchase your game or take it in on trade if you no longer wish to keep it, and will waive the $160.00 + tax service fee in full.
The second reason we offer our clients a reduced rate is as a loyalty discount. We want you to keep your game well maintained and well enjoyed, and always prefer to take games we have maintained and are familiar with on trade towards another game whenever you feel a need for a change, or will pay a premium in cash for it having been in home use only after we reconditioned it last.
We very rarely accept “basket case” restoration jobs bought from 20 year old barn piles, online for under market value, or from unscrupulous pinball “curb-siders” on Kijiji. These projects often cost more to complete than they’re worth for the customer or us. We will take any and all games in on trade towards a reconditioned game, which is what we will normally advise under these circumstances.
Service outside the greater Ottawa area is not available.
We do not service commercially operated equipment whatsoever.
Our in-shop rate is $70.00 per hour, but we will often offer a flat rate once we diagnose the game and determine there are no complicated issues that can not easily be predicted until we begin working on the game. Any parts required are in addition to our hourly rates.
Pick-up and drop-off are by appointment only.
Basic circuit board repairs (transistors, diodes, batteries, bad chips and/or sockets, etc.) are available, however complex circuit board repairs are not offered, and we will offer modern replacement alternatives as a solution in most cases when available.
Unless arrangements are made in advance, any games left on our premises seven (7) days beyond our notifying you through whatever means we have been provided with by you that they are ‘ready for pick-up or delivery’ will be subject to a storage fee of $50.00 per month, per machine.
If you have not made arrangements otherwise within three (3) months of our having notified you through whatever means we have been provided with by you that they are ‘ready for pick-up or delivery’, the item(s) will be considered abandoned, will be disposed of as we see fit, and the account will be closed.
We do not offer technical support of any kind by phone or otherwise unless it is related to a game we have sold or serviced.
All prices are subject to any and all applicable taxes, and are due and payable upon completion of services unless previous arrangements have been made.
All rates and conditions are subject to change without notice, and will be updated here from time to time.
Only these methods of payment are accepted: Cash – Visa – MasterCard – PayPal