Pinball Medics
Ottawa Pinball Repair, Parts, Sales & Service

Terms & Conditions

Repair Policy

Our standard service call fee is $125.00. If your game was purchased from or reconditioned by Pinball Medics, we offer our clients the reduced service call charge of $100.00. This includes travel time to any location in the greater Ottawa area and up to one hour of service. Service is then billed at $75.00 per hour or $60.00 per hour for existing clients. Any parts required are in addition to our hourly rates.

Circuit board repairs are performed off site using period specific test equipment by a highly qualified expert in pinball and/or video game board repair at a rate of $90.00 per hour, plus shipping if required. This does not include the necessary parts or supplies to repair the board or boards. Any parts required are charged in addition to our hourly rates. In some cases, a flat rate may be given.

The price difference is based on two main factors;

We do not know the condition of any we have not sold or reconditioned. Very often, pinball machines have not been properly maintained, or worse yet have been improperly repaired resulting in damage that can be very difficult to troubleshoot, as the condition would never normally occur with regular use. Playfields, wiring harnesses, circuit boards, and any of the other interrelated mechanical and electrical systems can take incredible amounts of time to troubleshoot and repair, just like a car. With this in mind, please understand that if a game can’t be repaired, the service charge will still apply.

Secondly, we offer this reduced rate as a loyalty discount. We want you to keep your game well maintained and well enjoyed, and always prefer to take one of our own games back in on trade down the road, and will pay a premium for the trade-in based on it having been home use only after we reconditioned it last.

We very rarely accept “basket case” restoration cases bought from 20 year old barn piles, online for under market value, or from unscrupulous pinball “curb-siders”. These projects often cost more to complete than they’re worth for the customer or us. We will take any and all games in on trade towards a reconditioned game, which is what we will normally advise under these circumstances.

We will occasionally take on these projects on a cost plus hourly basis, will not guarantee a completion date (as it could take _months_), and will only consider these cases when we know it’s either a treasured “must have” for a personal collection, is an insurance restoration project, has sentimental value, or you _really_ feel the need to contribute to our retirement fund in a significant way…

Service calls outside the greater Ottawa area are charged $100.00 per hour or any portion thereof for travel time to the location after the first 30 minutes, and then billed at $75.00 per hour or any portion thereof.

Most on-site “house calls” are limited to small repairs or service work that can be done within one or two hours. If, upon inspection of your game, it is determined that it requires more extensive repairs than are possible to be performed at your location, for a reasonable fee we can carefully disassemble your machine, transport it for off-site repairs, then return it , set it up, and ensure it is in perfect health before leaving
We also offer drop-off service. Our in shop rate is $60.00 per hour. Any parts required are in addition to our hourly rates. Pick-up and drop-off are by appointment only.

Unless arrangements are made in advance, any games left on our premises 7 days beyond our notifying you through whatever means we have been provided that they are ready for pick-up or delivery will be subject to a storage fee of $25.00 per month per machine. If you have not made arrangements otherwise within 3 months of our having notified you through whatever means we have been provided that they are ready for pick-up or delivery, the item(s) will be considered abandoned, disposed of as we see fit, and the account closed as paid.
All prices are subject to any and all applicable taxes, and are due and payable upon completion of services unless previous arrangements have been made.

All the above rates and conditions are subject to change without notice.

Accepted methods of payment are;

Cash – Visa – MasterCard – PayPal


Shipping Policy

Shipping Rates are based on total weight of the package(s).

Our preferred method of shipping most packages within Canada is Canada Post. For larger packages, FedEx Ground, Purolater, or UPS are often the best method. Upon checkout you will be asked which shipping method you prefer.

Shipping can be calculated from the “Shipping Costs” of the Cart Page once you have added the items you wish to purchase. If you wish to use another shipping service than those listed above, feel free to call us on 1-613-223-6108 to discuss.

For internet orders, we accept Visa and MasterCard credit cards, or PayPal.

Local pick up orders can either be paid in advance on-line and picked up, or paid for cash and carry by appointment.

Sales to customers in Alberta, Nunavut, Northwest Territories, and Yukon are subject to 5% GST
Sales to customers in Prince Edward Island, New Brunswick, Newfoundland, Labrador, Nova Scotia, and Ontario are subject to 13% HST.

We do ship worldwide, however all customers outside of Canada are responsible for paying their own country’s applicable duties, taxes, tariffs, fees, etc. (if applicable) when they receive their goods. Pinball Medics is not responsible for any import fees and will not alter or misrepresent the description of goods or value of your order in any way or form.

Returns Policy

All returns/claims must be initiated within 5 business days of receipt of your order or no replacement and/or refund will be considered.

Only regularly stocked items in new, re-sellable condition are eligible for return.

Upon receipt of the return, you will be issued a refund by the same means as the original payment for the full value of the item.

If we send the wrong item, we will reimburse reasonable shipping costs.

Missing items will not be re-shipped, only the value of the item(s) will be refunded to you if we find reasonable evidence to support your claim.

Privacy Policy

This Privacy Policy discloses the privacy practices for Pinball Medics( This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to and/or collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone for any reason.

We will use your information to respond to you, regarding the reason(s) you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both on-line and off-line.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for the “https” and the closed lock icon at the beginning of the address of our web page in the address bar of your web browser.

While we use encryption to protect sensitive information transmitted on-line, we also protect your information off-line.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.


We request information from you on our order form. To buy from us, you must provide contact information
(such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way or form linked to any personally identifiable information on our site.


This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

Privacy Issues

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-613-223-6108 or email at