Canada’s premier source for pinball parts, both new and used.

Privacy Policy

“Pinball Medics” is a trade name of Lantus Enterprises Inc., a Federally Incorporated company located in Ottawa, Ontario, Canada.

HST# 14042 1256 R

Mike Loftus

Lantus Enterprises Inc. o/a “Pinball Medics”
5219 Mclean Crescent
Ottawa, ON K4M1G2
(613) 223-6108

This Privacy Policy discloses the privacy practices for Pinball Medics (

Privacy Policy – Online information

This section of our privacy policy applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We (Pinball Medics) are the sole owners of the information collected on this site. We only have access to and/or collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone for any reason.

We will use your information to respond to you, regarding the reason(s) you contacted us.

We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request – e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


We take precautions to protect your information. When you submit sensitive information via our website, your information is protected both on-line and off-line.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for the “https” and the closed lock icon at the beginning of the address of our website in the address bar of your web browser.

While we use encryption to protect sensitive information transmitted on-line, we also protect your information off-line.

Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


In order to use our website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.


We request information from you on our order form. To buy from us, you must provide contact information (such as name and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.


We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way or form linked to any personally identifiable information on our site.

Our website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys & Contests

From time-to-time our website requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.

Privacy Policy – Other

Any and all telephone calls from or to Pinball Medics may be recorded for accuracy and security purposes.

All of our locations, including our office at 5219 Mclean Crescent, Ottawa ON, our warehouse at 2720 Queensview Drive, and the Ottawa Pinball Arcade at 2559 Baseline Road, are under recorded video surveillance.

Any information gathered by any of these means is the exclusive property of Pinball Medics, and may be used for promotional and commercial marketing purposes, as evidence in commercial and civil litigation, or any way that protects or is advantageous to our parent company, Lantus Enterprises Inc., operating as Pinball Medics, also operating as The Ottawa Pinball Arcade, at our sole discretion.


We use Akismet Anti-spam to protect our website from spammers. They have their own Privacy Policy which you may read here ⇒


Our Privacy Policy may change from time to time and all updates will be posted on this page.

Privacy Issues

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 1-613-223-6108 or email at