Pinball Medics
Ottawa Pinball Repair, Parts, Sales & Service

Repair Policy

Our standard service call fee is $125.00. If your game was purchased from or reconditioned by Pinball Medics, we offer our clients the reduced service call charge of $100.00. This includes travel time to any location in the greater Ottawa area and up to one hour of service. Service is then billed at $75.00 per hour or $60.00 per hour for existing clients. Any parts required are in addition to our hourly rates.

Circuit board repairs are performed off site using period specific test equipment by a highly qualified expert in pinball and/or video game board repair at a rate of $90.00 per hour, plus shipping if required. This does not include the necessary parts or supplies to repair the board or boards. Any parts required are charged in addition to our hourly rates. In some cases, a flat rate may be given.

The price difference is based on two main factors;

We do not know the condition of any we have not sold or reconditioned. Very often, pinball machines have not been properly maintained, or worse yet have been improperly repaired resulting in damage that can be very difficult to troubleshoot, as the condition would never normally occur with regular use. Playfields, wiring harnesses, circuit boards, and any of the other interrelated mechanical and electrical systems can take incredible amounts of time to troubleshoot and repair, just like a car. With this in mind, please understand that if a game can’t be repaired, the service charge will still apply.

Secondly, we offer this reduced rate as a loyalty discount. We want you to keep your game well maintained and well enjoyed, and always prefer to take one of our own games back in on trade down the road, and will pay a premium for the trade-in based on it having been home use only after we reconditioned it last.

We very rarely accept “basket case” restoration cases bought from 20 year old barn piles, online for under market value, or from unscrupulous pinball “curb-siders”. These projects often cost more to complete than they’re worth for the customer or us. We will take any and all games in on trade towards a reconditioned game, which is what we will normally advise under these circumstances.

We will occasionally take on these projects on a cost plus hourly basis, will not guarantee a completion date (as it could take _months_), and will only consider these cases when we know it’s either a treasured “must have” for a personal collection, is an insurance restoration project, has sentimental value, or you _really_ feel the need to contribute to our retirement fund in a significant way…

Service calls outside the greater Ottawa area are charged $100.00 per hour or any portion thereof for travel time to the location after the first 30 minutes, and then billed at $75.00 per hour or any portion thereof.

Most on-site “house calls” are limited to small repairs or service work that can be done within one or two hours. If, upon inspection of your game, it is determined that it requires more extensive repairs than are possible to be performed at your location, for a reasonable fee we can carefully disassemble your machine, transport it for off-site repairs, then return it , set it up, and ensure it is in perfect health before leaving
We also offer drop-off service. Our in shop rate is $60.00 per hour. Any parts required are in addition to our hourly rates. Pick-up and drop-off are by appointment only.

Unless arrangements are made in advance, any games left on our premises 7 days beyond our notifying you through whatever means we have been provided that they are ready for pick-up or delivery will be subject to a storage fee of $25.00 per month per machine. If you have not made arrangements otherwise within 3 months of our having notified you through whatever means we have been provided that they are ready for pick-up or delivery, the item(s) will be considered abandoned, disposed of as we see fit, and the account closed as paid.
All prices are subject to any and all applicable taxes, and are due and payable upon completion of services unless previous arrangements have been made.

All the above rates and conditions are subject to change without notice.

Accepted methods of payment are;

Cash – Visa – MasterCard – PayPal